Terms and Conditions

Last Updated: 1-1-2005

1. Introduction

1.1 Welcome to smart 2 home (“we,” “us,” or “our”), an eCommerce platform that sells technology products. These Terms and Conditions (“Terms”) apply to all customers using our website, purchasing products, or interacting with our services.

1.2 By accessing our website and purchasing any products from us, you agree to these Terms and our Privacy Policy and Cookie Policy. If you do not agree with these Terms, you should not use the site or make a purchase.

1.3 We reserve the right to modify these Terms at any time. Please review this page regularly for any updates. Any changes will be effective once published on this page.

2. Definitions

2.1 “Site” refers to our website located at Smart 2 Home , including all subdomains, content, and features.

2.2 “Products” refers to the tech items (e.g., smartphones, laptops, accessories, etc.) sold on our Site.

2.3 “Consumer” refers to any individual who is acting for purposes which are outside their trade, business, or profession.

3. Eligibility

3.1 You must be at least 18 years old to use our Site and make a purchase. By using this Site, you confirm that you are legally able to form a binding contract in accordance with UK law.

3.2 By ordering from us, you confirm that the information you provide is accurate, current, and complete.

4. Product Availability

4.1 All Products are subject to availability. We will make reasonable efforts to ensure the products listed are in stock and available for sale.

4.2 If a product is out of stock or unavailable, we will notify you before your order is processed and provide alternative options or allow you to cancel the order.

4.3 Product descriptions, images, and prices are accurate to the best of our knowledge. However, errors may occur. If we discover a pricing or product description error after you place an order, we will inform you as soon as possible.

5. Ordering and Payment

5.1 How to Order: You can place an order by adding items to your shopping cart and completing the checkout process on our Site.

5.2 Order Confirmation: After you place your order, you will receive an email confirming your order details and payment. This is an acknowledgment, not an acceptance, of the order.

5.3 Order Acceptance: Acceptance of your order will occur once we dispatch the Products to you. If we are unable to fulfil your order for any reason (e.g., out of stock, error in price), we will notify you and refund any payments made.

5.4 Payment Methods: We accept payment via credit card, debit card, and other methods listed on the Site. All payments are processed securely by our payment partners.

5.5 Payment Processing: Your payment is processed at the time of purchase. If payment is declined or failed, your order will not be processed.

5.6 Price and VAT: All prices displayed are in GBP (£) and include VAT (where applicable), unless otherwise stated. Shipping costs are calculated at checkout.

6. Delivery and Shipping

6.1 Delivery Times: We aim to process and ship your order as quickly as possible. Estimated delivery times will be displayed at checkout. While we strive to meet these timeframes, delivery dates are not guaranteed and are subject to delays beyond our control.

6.2 Shipping Costs: Delivery charges are calculated based on your location and the size of your order. You will be informed of any delivery charges before you complete your purchase.

6.3 Shipping Restrictions: We currently only ship to addresses within the UK. If you wish to ship to an international address, please contact us to inquire about available options.

6.4 Non-Delivery: If you do not receive your order within the expected delivery time, please contact our customer support team.

7. Returns, Refunds, and Cancellations

7.1 Right to Cancel: Under UK Consumer Protection laws, you have the right to cancel your order and return the Products within 14 days from the day you received them.

7.2 Conditions for Returns:

The Products must be in their original condition, unused, and in the original packaging.
You are responsible for returning the items at your own expense, unless the item is faulty or not as described.

7.3 Refund Process:

Once we receive the returned item, we will inspect it and issue a refund to your original payment method.
Refunds will be processed within 14 days of receiving the returned item.

7.4 Exclusions from the Right to Cancel:

Sealed items that have been opened (e.g., software, electronics) unless faulty.
Products that are custom-made or personalised.

7.5 Faulty or Damaged Goods: If the product is defective or damaged, you have the right to request a repair, replacement, or full refund within 30 days of receiving the product. If the issue is reported after 30 days, you may still be entitled to a repair or replacement under warranty.

8. Warranties and Product Guarantees

8.1 Statutory Rights: All Products come with a legal guarantee that they are of satisfactory quality, fit for purpose, and as described. These rights are in addition to any warranties or guarantees provided by the manufacturer.

8.2 Manufacturer’s Warranty: Some products may come with a manufacturer’s warranty. You should contact the manufacturer directly for warranty claims if the product is outside our return policy.

9. Privacy and Data Protection

9.1 We are committed to protecting your privacy and personal information. Our Privacy Policy outlines how we collect, use, and store your data. By using the Site, you consent to the collection and processing of your data in accordance with the Privacy Policy.

9.2 We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

10. Intellectual Property

10.1 All content on the Site, including logos, images, text, designs, and software, is owned by [Your Company Name] or our licensors and is protected by intellectual property laws.

10.2 You may not copy, reproduce, or distribute any content from the Site without our prior written consent.

11. Limitation of Liability

11.1 We will not be held liable for any indirect, consequential, or punitive damages arising from your use of the Site or products purchased, including loss of data or profits.

11.2 Our total liability to you for any claim arising out of or related to these Terms shall not exceed the amount paid by you for the product in question.

12. Force Majeure

12.1 We shall not be held liable for any failure or delay in the performance of our obligations due to circumstances beyond our control, including but not limited to natural disasters, strikes, or supply chain disruptions.

13. Governing Law and Jurisdiction

13.1 These Terms are governed by and construed in accordance with the laws of England and Wales.

13.2 Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms

14.1 We reserve the right to amend, revise, or update these Terms at any time. Any changes will be posted on this page with a new “Last Updated” date. Continued use of the Site after such changes constitutes acceptance of the revised Terms.

15. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: admin@smart2home.com